FORT WASHINGTON, PA – Clarkston State Bank, headquartered in Clarkston, Michigan, has renewed its compliance, security, and sales training program with Banker’s Academy. The Bank will continue to use Banker’s Academy’s Learning Management System (LMS) for robust tracking and reporting.
Focus on Compliance, from Banker’s Academy, covers topics that include but are not limited to: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Reg P, Gramm-Leach-Bliley Act, Right to Financial Privacy, Sarbanes-Oxley (SOX), Reg CC & Check 21, Reg D, Reg E, Reg Z, Truth in Lending, FCRA, FACT Act, HMDA, CRA and Bank Bribery, among others. The program also includes a guide to all banking regulations, as well as a searchable library of reference materials.
Achieving Bankwide Security Excellence teaches participants to recognize identity theft, social engineering, phishing, fraud and spam scams to protect customer and employee information. Complying with privacy laws and regulations that require due diligence such as the GLBA, Reg P and FACT Act, the program teaches students proper security policies and procedures for strong passwords, Internet and email usage, fraud prevention, threat detection and risk avoidance. Achieving Bankwide Security Excellence will help to create a knowledgeable staff, prepared to handle potential technological and physical risks, as well as security at every bank branch.
Achieving Sales and Service Excellence teaches participants how to make sales and how to provide excellent service using easy-to-understand language in an interactive, self-paced format. The program covers sales and service skills needed to succeed, bank products and services, customer care, selling bank products and services and how to create great customer relationships. Participants learn from their own perspective, with a curriculum customized to their position.
Founded in 1911, Clarkston State Bank was opened to provide banking services to the downtown area as well as surrounding farms.
Clarkston State Bank is headquartered in Clarkston, Michigan, and operates four full-service branches throughout Michigan. As of September 2012, Clarkston State Bank had over $123 million in total assets.
About Banker’s Academy
With 25+ years of experience and over 2,500 clients, Banker’s Academy is the leading global provider of training solutions to the financial services industry, with a focus on banks, credit unions, and money service businesses. We’re a partner you can count on to help you achieve your business goals. For more information, call 888-433-2666, +1.215.542.6900, or go to www.bankersacademy.com