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Welcome to Banker's Academy

With 28+ years of experience,

Banker’s Academy

is the leading global provider of training solutions to the financial community. We specialize in BSA/AML, Compliance Officer, HR Professional, Teller and Branch Manager Training. We’re proud to have partnered with over 2,500 clients worldwide in various financial services industries, with a focus on banks, credit unions, and money service businesses. Let us help you reach your target audience with an innovative, results-driven educational experience.

Our Offerings

  • Extensive Catalog of required Compliance Courses maintained by Subject Matter Experts
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  • Excellent skills and concept training for Banking Industry personnel - essentials to advanced.
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  • Powerful Human Resource courses to help HR Admins achieve professional, ethical compliance for their organizations.
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  • Business Professional Skills suitable for anyone seeking to be a thought leader in their company
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  • MS Office Suite 2010 - Full beginning to advanced coverage with videos and simulations.
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  • Years of experience helping our clients define, design, develop and implement excellent learning strategies from concept to post assessment.
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  • Modern Instructional design is required for an increasingly mobile workforce. Our experts are always refining and updating our methods to maximize the new micro-learning object approach.
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  • Defining and developing a competency framework is a large undertaking. We will help you create a valid, useful tool that can be effectuated within our Learning Management System and provide excellent ROI.
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  • Employee Onboarding processes can be a challenge to organize, manage and report, but it is essential to get it right. We have automation solutions that are easy and reliable to use.
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  • Advanced, immersive System Simulations Training. We specialize in core banking systems.
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  • Product Launches need to sell and inform. We create interactive, modern launch support materials that can convey everything from simple to complex value propositions.
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  • We can custom create courses to any specification, quick and simple to sophisticated and complex.
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Banker's Academy provides us with the training modules we need to address all aspects of training for our credit union staff, from new employee training to reviews for those employees who have been with the organization for years.

Banker's Academy allows us to personalize training modules to present the visions and values of Penn East Federal Credit Union.

As we grow, we become busier and it becomes increasingly difficult but no less important to train and keep employees abreast of changing rules and regulations to protect the credit union, as examiners become more diligent in this financially troubled economy. Banker's Academy meets these needs.

Banker's Academy provides training for new tellers and other employees focusing on their specific job needs. Banker's Academy believes training employees gives them the confidence, knowledge and skills to perform the duties of their job and present themselves in a professional manner, while representing the visions and goals of the credit union on the job and in our community.

From helping us welcome new employees by providing them with a background of the credit union and familiarizing them with the job descriptions of fellow employees, which allows them to direct members to employees that are better able to service their needs to providing members with an understanding of products, services and how to conduct themselves with regard to confidentiality of member information, employee interaction and conduct in regard to emergencies and security risks.

Maureen Robeson
Penn East Federal Credit Union