I have had the pleasure to work with Banker’s Academy using several of their training solutions. We began the relationship with our highest priority, regulatory training. For several years we have satisfied all of our regulatory needs using the Banker’s Academy product, Focus on Compliance.
We have used several Banker’s Academy’s products, most notably, the system simulation training. When my department was faced with a major system conversion, minimal time to develop and deliver training and a directive to keep employees out of the classroom, Banker’s Academy was the right decision. We would have incurred much greater costs and missed training target dates had we not used this effective solution.
Contracting with a new vendor is always challenging. In my experience, execution on what was agreed to during contract negotiations requires managing the relationship closely. While most vendors hand you over after the completion of the sale, our salesperson at Banker’s Academy has been there since day one as my go to person. She is a true professional I have enjoyed working with for several years. We also work closely with our Client Services Manager who delights us daily.
Having managed multiple vendor relationships I continue to be impressed with the service that Banker’s Academy provides. They have never missed a deadline and have been flexible beyond reason as our priorities and requirements changed. Regardless of good or bad economic times, they retained my business because of the partnership approach they take and the attention they give to delighting the customer.
Director of Training