In 2006, when Coastal Federal Bank experienced a welcomed growth spurt, the need arose for a more up-to-date teller training program.
My colleagues and I auditioned half a dozen or more online training providers and found that Banker’s Academy’s teller course was the most state-of-the-art product with its customization options and transaction simulations. The interactive program proved effective in teaching tellers the basics of banking, and customization reflected the bank’s logo, colors, and nomenclature, as well as featured biographies of our Bank’s officers. The product looked professionally designed while providing newly hired tellers with the personalized warm welcome that’s so often missing from online training.
Of all the customizations, the Teller Transaction Simulation was the most impressive. We were able to customize the sample transactions to our exact specifications, including what order the fields were to be completed and the number of keystrokes required for various types of transactions. We were even able to include screen shots of our transaction tickets. The simulations served to prepare tellers for branch work without the challenge of having a live customer in front of them and helped tellers acclimate to our Bank’s software and forms.
After BB&T acquired Coastal Federal in 2006, I joined the team at Plantation Financial Corp., and upon discovering that the organization as a whole wasn’t satisfied with the company’s online training provider, I immediately sought out Banker’s Academy for a training solution. Within weeks, Banker’s Academy had us online with their full curriculum.
In the three years I have worked with Banker’s Academy, I have consistently received prompt, courteous, and professional service from the client services team. Often, I feel as if I am my client services manager’s only client. She makes me feel that no request is too big or small, and she frequently follows up to ensure PFB is satisfied with the BAU product.
I recommend Banker’s Academy’s training solutions to any organization that wishes to create a strong, positive impression by showing employees a sincere dedication to delivering exceptional training and investing in its workforce.
AVP Training Manager
Plantation Federal Corporation