California Bank & Trust has done business with for our compliance training for many years. Naturally, I turned to them when I needed a quick training solution.
I needed to educate our employees on how to address customers' fears in light of all the Bank failures in the news today. I elected to customize their “Reassuring Our Customers” program to meet our specific needs. Working with their knowledgeable Customer Service Team and talented technical writers, I was able to deliver a professional program to over 1000 employees that teaches them how to best hold a conversation with worried customers regarding their FDIC insurance coverage and, more importantly, the soundness of our Bank.
Vivian Van Hook
SVP/Corporate Training & Development Manager
California Bank & Trust