Are Your Employees Customer-Centric?
Supporting Member of the National Money
Transmitters Association
The success of an organization depends on its ability to provide both external and internal customers with an excellent customer experience. Serving Your Customer for MSBs is vital to employees throughout the MSB.
To find out how Serving Your Customer for MSBs can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888.433.2666.
What’s Covered In The Course?
Serving Your Customer for MSBs covers all aspects of customer service. Participants learn the skills and techniques of effective communication, as well as strategies for anticipating and satisfying the needs of their customers, through the following topics:
- The Customer Experience
- Analyzing Your Operation
- Service Quality
- Capacity Planning
- Building Relationships
- Vectors In & Out
- Communication Contexts
- Influencing Others
- Resolving Conflict
- Fusion Synergy
To learn how Serving Your Customer for MSBs can help your personnel improve the customer experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888.433.2666.
What Are The Benefits?
- Explains the importance of good internal and external customer service and how it relates to the success of the MSB.
- Enables and motivates participants to set realistic and aggressive service quality standards.
- Supplies the techniques to implement proper customer handling strategies.
- Provides communication models, principles, skills and strategies for maximizing interpersonal effectiveness.
To begin reaping the benefits of Serving Your Customer for MSBs in your organization, contact a representative by clicking here. Or call, toll free, 888.433.2666.
What's The Session Like?
Serving Your Customer for MSBs is an interactive and participative two-day session. The session includes discussions, models, exercises and group activities that present all aspects of customer service. Participants learn to take the customer’s point of view!
Serving Your Customer for MSBs can be customized to reflect your practices and standards.
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888.433.2666.
Your Instructors Or Ours.
Deploy this program using Banker's Academy's experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.
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This program helped all of our teams learn that the internal customer is just as important as the external customer.
E. C.
Training
MSB name withheld
