Are Your Employees Customer-Centric?
The success of a bank depends on its ability to provide both external and internal customers with an excellent customer experience. Serving Your Customer is vital to employees throughout the bank.
To find out how Serving Your Customer can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888-433-2666.
What's The Session Like?
Serving Your Customer is an interactive and participative two-day session. The session includes discussions, models, exercises and group activities that present all aspects of customer service in the banking industry. Participants learn to take the customer’s point of view!
Serving Your Customer can be customized to reflect your practices and standards.
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
Serving Your Customer covers all aspects of customer service. Participants learn the skills and techniques of effective communication, as well as strategies for anticipating and satisfying the needs of their customers, through the following topics:
- The Customer Experience
- Analyzing Your Operation
- Service Quality
- Capacity Planning
- Building Relationships
- Vectors In & Out
- Communication Contexts
- Influencing Others
- Resolving Conflict
- Fusion Synergy
To learn how Serving Your Customer can help your personnel improve the customer experience and benefit your organization as a whole contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Explains the importance of good internal and external customer service and how it relates to the success of the bank.
- Enables and motivates participants to set realistic and aggressive service quality standards.
- Supplies the techniques to implement proper customer handling strategies.
- Provides communication models, principles, skills and strategies for maximizing interpersonal effectiveness.
To begin reaping the benefits of Serving Your Customer in your organization, contact a representative by clicking here. Or call, toll free, 888-433-2666.
Your Instructors Or Ours.
Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.
Serving Your Customer is such important training. After all, it all starts with the customer. I feel like a real professional now and look forward to dealing with customers with confidence!
Y. K.
Customer Service Representative (CSR)
Chemical Bank
