The Most Important Job In The Branch
The Head Teller is the most important job in the branch, and yet they often receive no training after they become Head Teller. Head Tellers are typically selected for their excellence on the teller line, but being the best Teller doesn't equal being the best Head Teller. Head Tellers need to learn how to lead the teller line.
Achieving Head Teller Excellence will give your Head Tellers the skills they need to effectively manage and lead your front line.
What's The Course Like?
Achieving Head Teller Excellence begins with a review of key teller skills and knowledge, and then addresses the tasks and responsibilities of being a Head Teller. Participants learn a model for successfully communicating with employees and customers while providing outstanding sales and service. They learn how to manage schedule and resolve conflict. Your Head Tellers will learn how to motivate their staff to meet the Bank's goals.
Achieving Head Teller Excellence may be deployed as eLearning, Blended or Classroom training, using instructor-led, computer-based and role-play techniques to prepare your people to excel at their duties.
To discuss which delivery method meets your training needs, contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What's Covered In The Course?
- The Job of the Head Teller
- Products and Services
- Procedures
- Customer Care
- Compliance
- Leadership
- Scheduling
- Resolving Conflict
What Are The Benefits?
- Increased employee morale.
- Improved customer loyalty.
- Increased customer retention.
- Increased front line productivity.
For more information about Achieving Head Teller Excellence, or other programs like this, or to find out how The Edcomm Group Banker's Academy can customize any training program, contact a representative by clicking here. Or call, toll free, 888-433-2666.
What About the Bank's Policies and Procedures?.
No problem. Our training program is fully customizable. We can include your products, your policies and your procedures.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm's own Learning Management System (LMS), or through any third-party LMS.
To learn more about becoming Banker's Academy Certified in Achieving Head Teller Excellence Contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
We always promote our Head Tellers from within. Achieving Head Teller Excellence allows us to quickly take our star tellers and turn them into great leaders and Head Tellers.
M. R.
Regional Manager
Bank name withheld
