Immediate Impact To Your Bottom Line.
There are numerous productivity and quality programs available. Managing Banking Operations for Productivity and Quality is the only one that will immediately impact your bottom line—guaranteed!
The skills and tools learned in Managing Banking Operations for Productivity and Quality can be applied now to your current operations, rather than requiring universal organizational changes.

What’s The Course Like?
This is a hands-on, highly participatory training program using applied banking examples to emphasize the "hard skills" of managing operations.
The course provides managers and supervisors with the skills to manage their workloads using pragmatic tools, techniques and strategies for attaining increased productivity and quality.
To learn how Managing Banking Operations for Productivity & Quality is right for your organization click here. Or call, toll free, 888-433-2666.
The Toolset.
The course is enhanced by the following operations management tools, introduced and used during the class, which participants take with them and can immediately apply to their daily operations:
- Break Even Analysis
- Capacity Planning
- Decision Tree Analysis
- Direct Time Study
- Fishbone Analysis
- Forecasting
- Forward/Backward Scheduling
- Pareto Analysis
- Quality Tracking
- Throughput Model
- Time Ladder Analysis
- Work Flow Analysis
- Work Sampling
For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.
What Are The Benefits?
- Immediate, measurable impact to the bottom line.
- Greater efficiency and cost center profitability.
- Trained and motivated supervisors and managers.
- Standardized productivity tools and vocabulary across operations departments.
Your Instructors Or Ours.
Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.

I have never worked with a company that knows banking as well as Edcomm. We have deployed many of their Bankers Academy training programs and they are superbly designed and written. Most importantly Edcomm has been our partner as we developed our retail product strategy to respond to the eBusiness revolution. Their insight into our customers and their needs was a vital component of the success of our endeavors.
Heather Robinson
SVP eBuiness Personal Markets
Union Bank of California































