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Oxford Bank and Trust

Being familiar with Banker’s Academy while at a previous financial institution, I was not hesitant to introduce the Banker's Academy curriculum to my current employer.

The support staff was very helpful and accommodating as we selected the curriculum that was customized for our institution. Their ongoing support has also been great and feedback from the staff has been overwhelmingly positive, as they find the modules more concise and easier to understand.

Paul Jarosz
Vice President and Director of Government Compliance
Oxford Bank and Trust

Symcor

I wanted to thank our Client Services Manager, the Director of Technology Services, and the rest of the Banker’s Academy team for doing such a great job in the deployment of our Regulatory Compliance training program.

Overall, as a first effort for us, I think it went extremely well. Our employee response was also very positive with an on-time completion rate of close to 100%.

I particularly want to our Client Services Manager and team for expediting the process of setting up the User IDs and passwords for the entire U.S. production staff. I recognize that the project had a unique set of challenges and I really appreciate the effort that was put into getting it done within such a compressed time frame.

Maxine White
Director of Compliance
Symcor  

China Banking Association

 Most of China Banking Association delegation members are very happy for joining Banker’s Academy training program. They believe they learned a lot and they like to have more opportunity to receive similar program.

Zhao Yao
Director of International Department
China Banking Association 

Homeland Credit Union

Homeland Credit Union began using the Banker's Academy online training programs in 2008. We have found it to be the answer to training staff located in multiple offices and complying with ongoing training requirements from examiners.

The course content is quite thorough and kept up to date with required regulation changes. We have chosen to use the training program as part of our employee evaluation process by requiring specific courses. It also allows the employee to self-train on additional topics that may be of interest to them.

The response from our Client Services Manager has been nearly immediate. All resolutions have taken place within one to two days at the most. Communication with her has been great.

With the rising cost of custom training and on-site trainers, this certainly has met a direct need for our credit union. I would recommend Banker's Academy online training to any financial institution.

Pamela Burdett
Research & Development Manager
Homeland Credit Union

Plantation Federal Corporation

In 2006, when Coastal Federal Bank experienced a welcomed growth spurt, the need arose for a more up-to-date teller training program.

My colleagues and I auditioned half a dozen or more online training providers and found that Banker’s Academy’s teller course was the most state-of-the-art product with its customization options and transaction simulations. The interactive program proved effective in teaching tellers the basics of banking, and customization reflected the bank’s logo, colors, and nomenclature, as well as featured biographies of our Bank’s officers. The product looked professionally designed while providing newly hired tellers with the personalized warm welcome that’s so often missing from online training.

Of all the customizations, the Teller Transaction Simulation was the most impressive. We were able to customize the sample transactions to our exact specifications, including what order the fields were to be completed and the number of keystrokes required for various types of transactions. We were even able to include screen shots of our transaction tickets. The simulations served to prepare tellers for branch work without the challenge of having a live customer in front of them and helped tellers acclimate to our Bank’s software and forms.

After BB&T acquired Coastal Federal in 2006, I joined the team at Plantation Financial Corp., and upon discovering that the organization as a whole wasn’t satisfied with the company’s online training provider, I immediately sought out Banker’s Academy for a training solution. Within weeks, Banker’s Academy had us online with their full curriculum.

In the three years I have worked with Banker’s Academy, I have consistently received prompt, courteous, and professional service from the client services team. Often, I feel as if I am my client services manager’s only client. She makes me feel that no request is too big or small, and she frequently follows up to ensure PFB is satisfied with the BAU product.

I recommend Banker’s Academy’s training solutions to any organization that wishes to create a strong, positive impression by showing employees a sincere dedication to delivering exceptional training and investing in its workforce.

Sara Sellers
AVP Training Manager
Plantation Federal Corporation

  • We switched to Banker’s Academy over a year ago from a different online training program. The cost savings was tremendous - which has been very helpful in this time of budget cuts. We found that the training content is precise, to the point, and always current. It doesn't have a lot Read More
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