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Seat Time: 1.25hrs - Desc:

This course will introduce the learner to different aspects of etiquette within the professional world, and ensure that they have the knowledge to conduct themselves appropriately during different professional situations. Additionally, the learner will be informed of practices that are inappropriate in a professional environment and will be able to identify when and where a particular action may be received poorly. Upon successful completion of this course, the learner will be able to understand:

  • Proper etiquette upon meeting someone new.
  • Appropriate business attire.
  • Etiquette when dining.

Seat Time: 2hrs - Desc:

This course will illustrate business development and communicate. The learner will become acquainted with outreach plans and managing opportunities. After completing this program, the learner will be able to:

  • Identify, segment, and research a market segment in order to identify customers.
  • Create and implement outreach plans.
  • Secure meetings and create proposals.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the concept of bullying and why bullies act the way they do. The course will familiarize the learner on how to build a shield against bullies, what to do if bullying happens to you and how to create an anti-bullying workplace. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Dealing strategies.
  • What to do if you witness bullying.
  • How to cope with bullying.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the various features of budgeting. The course will give an in-depth analysis of Generally Accepted Accounting Principles (GAAP), budget categories, and successfully handling budgets. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Understanding ratios.
  • Impacts on Finances.
  • Components of budgeting.

Seat Time: 3.75hrs - Desc:

This course will introduce the learner to the requirements of the Bank Secrecy Act (BSA) and will offer detailed information regarding compliance with the BSA. The course will familiarize the learner with the Act itself, in addition to how, when, and why to file Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs). This course will also demonstrate how BSA requirements pertain to the role of the Universal Banker at the financial institution. After completing this course, the learner will understand:

  • How to complete and file a CTR and a SAR.
  • How to maintain an effective Customer Identification Program (CIP).
  • How the USA PATRIOT Act affects BSA requirements.
Seat Time: 3hrs - Desc:

This course will introduce the learner to the role of the Trust and Investments department in ensuring that the institution remains compliant with all aspects of the Bank Secrecy Act. The course will familiarize the learner with the Act itself, in addition to how, when, and why to file CTRs and SARs.The course will also discuss how to apply BSA requirements to other aspects of the institution’s operations. After completing this course, the learner will understand:

  • How to complete and file a CTR and a SAR.
  • How to maintain an effective Customer Identification Program (CIP).
  • How the USA PATRIOT Act affects BSA requirements.

Seat Time: 2.75hrs - Desc:

This course will discuss the Bank Secrecy Act and the importance of recordkeeping and reporting in particular to the role of teller. The learner will be exposed to different means of reporting. After completing the program the learner will be able to:

  • Differentiate between Suspicious Activity Reports, Monetary Instrument Logs, and Currency Transaction Reports.
  • Utilize customer identification procedures.
  • Recognize potential red flags and suspicious activity.
Seat Time: 1hrs - Desc:

This course will introduce the learner to the role of the RMLO in ensuring that s/he remains compliant with all aspects of the Bank Secrecy Act in everything that s/he does at the institution. The course will familiarize the learner with the Act itself, in addition to how, when, and why to file CTRs and SARs, in addition to how to apply BSA requirements to other aspects of the institution’s operations. After completing this course, the learner will understand:

  • How to complete and file a CTR and a SAR.
  • How to maintain an effective Customer Identification Program (CIP).
  • How the USA PATRIOT Act affects BSA requirements.