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Seat Time: 1.25hrs - Desc:

This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:

  • Appropriately and thoroughly identify customers.
  • Examine signatures and utilize signature cards.
  • Differentiate between primary and secondary forms of identification.
Category: Credit Unions
Seat Time: 1.25hrs - Desc:

This course will familiarize the learner with the proper procedures for identifying members when processing transactions. The course will emphasize the importance of protecting members and the credit union and its assets by preventing identity theft and other types of fraud. After completing this course, the learner will be able to:

  • Appropriately and thoroughly identify members.
  • Examine signatures and properly use signature cards.
  • Differentiate between primary and secondary forms of identification.

Seat Time: 2hrs - Desc:

This course will introduce the learner to the necessity of information security on the job. The learner will understand the physical security requirements of an organization, plus the intangible requirements such as Internet, email, password, and fax security. After completing this program, the learner will be able to:

  • Implement best practices for recognizing and reacting to security breaches.
  • Follow appropriate preventative procedures.
  • Understand information security in terms of branch security, social networking, fax machines, Internet, and email.

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to effective sales skills. The course will familiarize the learner with maintaining sales professionalism and increasing sales. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • Cultivating new client relationships.
  • The Cycle of sales.
  • Goal-setting strategies and the “SPIRIT” model.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:

  • Collections Planning Tools
  • Bad Debt Warning Signals
  • Best Practices

Seat Time: 2.25hrs - Desc:

This course will provide a general overview of the various organizations that make up the international Anti-Money Laundering (AML) collective. This course, which takes a look at organizations such as the Office of Foreign Assets Control (OFAC), the Financial Action Task Force (FATF), and the Gulf Cooperation Council (GCC), will familiarize the learner with the many efforts made by the global community to combat money laundering and terrorist financing. Upon completion of this course, the learner will be able to:

  • Understand the purpose of several international AML organizations.
  • Name several laws and directives that govern the global financial community.
  • Better serve in his/her role as an AML professional.

Seat Time: 1hrs - Desc:

This course will introduce the learner to financial statements to better his/her understanding of the process of auditing and methods of accounting. Additionally, the course will teach the learner about the various types of accepted accounting methods used by companies, the methods of inventory valuation, and the decision to lease or own so the learner is prepared to determine accounting decisions. After completing this program, the learner will understand:

  • Interpreting balance sheets.
  • Determining asset quality.
  • Income statements and their importance in determining a company's creditworthiness.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the history of banking around the world, accompanied by an instructional video to bolster the learner’s understanding of eachconcept. Additionally, the course will educate the learner on how a bank’ experience, size, and future outlook help determine the learner’s role in the bank. After completing this program, the learner will understand:

  • The general ways in which a bank makes money.
  • Information on the layout of the interior of the bank, with details on the teller and platform areas, ATMs, vault services, and more.
  • The vision and value of banks.