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Seat Time: 2hrs - Desc:

This course will introduce the learner to the importance of office safety to one's health. The course will discuss the situations in which the worker finds himself/herself and provides tips on how reduce the stress and strain on the body that happens throughout the course of the business day. After completing this program, the learner will understand:

  • Proper positions for sitting, standing, and resting wrists at the keyboard.
  • Environmental issues, such as lighting, that can negatively affect one's health.
  • The challenges that keyboards, the mouse, and phones cause.

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to operational risk in the business. The course will provide the learner with an overview of operational risk present in other financial institutions as well as how operational risk should be treated in the workplace. After completing this program, the learner will understand:

  • Definition of operational risk.
  • How risk is measured and identified.
  • Basel II's recommendations on operational risk.
Seat Time: 2.5hrs - Desc:

Microsoft Outlook - Basic

01 - Intro

02 - Interface

03 - Customizing Interface

04 - E-mail 101

05 - Organizing Inbound E-mails

06 - Calendar Function

07 - Task Lists

08 - Contact List

09 - Multiple Accounts

10 - Conclusion

Seat Time: 2.5hrs - Desc:

Microsoft Outlook - Intermediate

01 - Intro

02 - Message Functions

03 - Calendar

04 - More In-Depth Contact Functions

05 - E-mail Message Options

06 - Mail Rules

07 - Customizing Options

08 - Conclusion

Seat Time: 0.25hrs - Desc:

This course will introduce the learner to the Federal Deposit Insurance Corporation's (FDIC's) overdraft rules. The course will discuss in detail the relationship of the FDIC's rules to the financial institution's operations. After completing this program, the learner will understand:

  • Purpose of the Overdraft Payment Programs and Consumer Protection Final Overdraft Payment Supervisory Guidance.
  • Expectations of the FDIC for financial institutions' compliance with overdraft rules.
  • Rules established by the FDIC for financial institutions' Board of Directors (BODs).

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to the Basel Committee on Banking Supervision's Basel II and Basel III Accords. The course will discuss the ways in which the accords affect the bank's credit, operational, and market risk and how bank capital is formulated. After completing this program, the learner will understand:

  • How to distinguish between credit, operational, and market risk.
  • How to calculate credit ratings.
  • Pillars I, II, and III of Basel II.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the concept of business continuity. The learner will be shown the necessity of planning for a disaster or other interruption to normal operations and will be given instruction on how to create a Business Continuity Plan (BCP). After completing this program, the learner will understand:

  • Reasons to create a BCP.
  • Potential disasters and interruptions that could hinder business operations.
  • Steps to take to plan for continuity.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
 
  • The definition of social engineering and how criminals use social engineering to commit financial crimes.
  • Different types of spyware and the way that each kind operates.
  • The crime of identity theft and how identity theft occurs.