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Category: Credit Unions
Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the position of Branch Manager at the credit union and the duties that this position entails. The course will familiarize the learner with the job of the Branch Manager and the various challenges that s/he will face. After completing this course, the learner will understand:

  • The importance of the Branch Manager position to the functioning of the credit union.
  • How to meet employee and member needs quickly and efficiently.
  • How to meet and communicate the credit union’s vision and values.
Category: Credit Unions
Seat Time: 2.75hrs - Desc:

This course will familiarize the learner with the sales skills that are necessary for branch managers at the credit union. The learner will examine the aspects of the sales compass, including identifying the need, building the relationship, advancing the sale, and more. After completing this course, the learner will be able to:

  • Identify member needs, build the relationship, and advance the sale.
  • Customize solutions, propose values, and overcome objections.
  • Close the sale and provide quality service.
Category: Credit Unions
Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the position of teller at the credit union. The course will discuss the importance of appearance in the professional setting, for both men and women. The course will also outline the necessity of professionalism for tellers, including the importance of cultivating characteristics such as loyalty and respect. After completing this course, the learner will understand:

  • The importance of handling confidential information properly.
  • How to best cross-sell products and services to members.
  • The proper procedures for working with numbers and bookkeeping.
This course contains 9 activities, covering a range of topics, including: Ships and Trade. Global shipping and trading patterns. Types of vessels. Maritime geography. The Maritime Business and its players. Shipping companies: principals, intermediaries and practitioners: their role and responsibilities. National and International organisations. Classification and registration societies. Shipping contracts Bills of Lading, the three functions and different types of Bills of lading. Port Agency. Role and authority of an agent. Port services and the providers. Cargo working. Husbandry. Local requirements Bulk Carrier and Tanker Documents. Charter parties and other documents. Basic laytime concepts. Liner Agency Documentation. The agency agreement. Space allocation, sales and marketing, dealing with cargo bookings, special cargo. Documentation. Conferences and consortia Chartering. The chartering markets and different types of charter. How the deal is made. The charterer's authority and responsibility. Post fixture responsibilities. Brokerage. Ports and Cargoes. The location, origins and facilities of ports. A selection of some ports with details of their import and export facilities Ship Management and Operations. Different types of management - integral or independent managers. Roles and responsibilities of a ship management department

Seat Time: 1.25hrs - Desc:

This course will familiarize the learner with potential problems and challenges that the organization will face while maintaining its social networking sites. The topics contained in this course will stress the importance of training staff in the proper use of social networking sites in order to maintain, improve, and spread the organization's brand. The course will also provide the learner with strategies for using negative feedback to improve the organization. After completing this course, the learner will:

  • Understand the importance of ensuring the proper use of social networking among employees.
  • Be able to respond appropriately to a number of different response types that may be encountered on the company‚Äôs social networking pages.
  • Realize the necessity of keeping social networking pages current and updated with relevant information.

Seat Time: 2.5hrs - Desc:

This course will discuss the importance of coaching as a motivational tool for leaders. The learner will be able to use the VISION model to build trust relationships and team dynamics. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use the VISION model to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.

Seat Time: 2.75hrs - Desc:

This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use interpersonal skills and trust to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.