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  Name SKU Description Category Additional data
PS: Customer Service Excellence

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.
Professional Skills
Coaching the Team

Seat Time: 2.5hrs - Desc:

This course will discuss the importance of coaching as a motivational tool for leaders. The learner will be able to use the VISION model to build trust relationships and team dynamics. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use the VISION model to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.
Professional Skills
The Customer Experience

Seat Time: 1hrs - Desc:

This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to:

  • Competently handle situations involving customers with special needs.
  • Demonstrate respect so that s/he is prepared to make a strong impression on customers.
  • Keep the customer experience in mind during all interactions.
Professional Skills
Recruitment and Selection

Seat Time: 4.25hrs - Desc:

This course will introduce the learner to the recruitment and selection processes performed by Human Resources (HR). The course will familiarize the learner with structuring job information and recruitment sources, effective interviewing techniques, and how to properly select and hire new employees. After completing this course, the learner will understand:

  • How to recognize and avoid bias in recruitment and selection.
  • How to use ability and psychometric tests as additions to normal interviewing techniques.
  • How to ensure fair and respectful hiring methods by avoiding and discouraging discrimination and harassment.
Professional Skills
Time Management

Seat Time: 1.75hrs - Desc:

This course will comprehensively explain the importance of time management. The learner will be able to examine planning and prioritizing in order to accomplish tasks. After completing this program, the learner will be able to:

  • Estimate time effectively.
  • Plan, prioritize, and delegate roles within the team.
  • Say “no” when necessary and differentiate between “time wasters” and productive team members.
Professional Skills
Train the Trainer

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the skills needed to become a productive, informative workplace trainer. Additionally, it will outline adult learning guidelines, developing effective communication skills, and defining the various ways in which different learners process, integrate, and apply information. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Planning and teaching methods.
  • Feedback and evaluation.
  • The importance of appearance.
Professional Skills
Project Management: Team

Seat Time: 1hrs - Desc:

This course will introduce the learner to the project management team at the organization. The course will address the steps to be taken in creating an effective team that consists of competent and passionate members. The course will also cover the setting and achieving of performance goals and how the team can best be developed over time. After completing this course, the learner will understand:

  • The importance of an effective project management team.
  • How to set and recognize performance goals.
  • How to use matrix management in managing the team.
Professional Skills
Project Management: Resources

Seat Time: 0.75hrs - Desc:

This course will examine the various resources available to project managers. This course will also briefly look at estimating project costs. After completing this program, the learner will be able to:

  • Identify resources available to a project team.
  • Use different steps toward estimating and analyzing cost.
  • Identify alternatives for cost and resource problems.
Professional Skills