Name | SKU | Description | Category | Additional data | ||
---|---|---|---|---|---|---|
Standard Topics | Seat Time: 0.25hrs - Desc: | Professional Skills | ||||
Using Email Effectively |
Seat Time: 3.5hrs - Desc: This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Effective Presentation Skills |
Seat Time: 2hrs - Desc: This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Major Principles of Business Continuity Process |
Seat Time: 2hrs - Desc: This course will explore best practices for mitigating and handling major operational disruptions and disasters. The learner will be able to outline and develop a Business Continuity Plan in accordance with the Disaster Recovery Institute. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Leadership Responsibilities |
Seat Time: 1hrs - Desc: This course will provide a brief overview of leadership responsibilities and other skills. This course will also examine how to manage change and use styles of leadership. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Leadership Basics |
Seat Time: 1hrs - Desc: This course will provide a brief overview of leadership basics and skills. This course will also examine models for implementing leadership practices. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Introduction to Project Management |
Seat Time: 2.25hrs - Desc: This course will discuss project management and the importance of customer focus. This course will also introduce various steps in the planning and implementation process of project management. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Identifying Customers |
Seat Time: 1.25hrs - Desc: This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:
|
Professional Skills |