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  Name SKU Description Category Additional data
Creating Effective Teams

Seat Time: 2.75hrs - Desc:

This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use interpersonal skills and trust to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.
Professional Skills
Emotional Intelligence

Seat Time: 2.25hrs - Desc:

This course presents the concept of emotional intelligence, the emotions that create the base of emotional intelligence, and how to stimulate it for success on the job. Upon successful completion of this course, the learner will be able to understand:

  • Different classifications of emotion.
  • The correlation between emotional intelligence and success in the workplace.
  • How to respond appropriately to the emotions of others.
Professional Skills
Managing Your Team

Seat Time: 2hrs - Desc:

This course will acquaint the learner with team management, including a comprehensive look at aspects such as manager roles, conflict, and standards. This course will also examine conflict resolution and SMART goals. After completing this program, the learner will be able to:

  • Understand and use any of the four typical roles that managers play in the workplace.
  • Understand and analyze the causes and symptoms of conflict, and best practices for resolving them.
  • Delegate team members and establish SMART goals.
Professional Skills
Disability Awareness

Seat Time: 2hrs - Desc:

This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Making accommodations.
  • Communication.
  • Encouraging diversity through hiring and STOP.
Professional Skills
Delivering Performance Reviews

Seat Time: 1.75hrs - Desc:

This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:

  • Create a successful development plan that includes core competencies, gaps, targeted status, and more.
  • Deliver bad news appropriately and professionally.
  • Prepare and conduct a performance review in an organized and effective manner.
Professional Skills
Customer Service Excellence

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.
Professional Skills
Customer Handling System

Seat Time: 2hrs - Desc:

This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:

  • Listen, understand, and address customer needs.
  • Determine document accuracy and identify the customer.
  • Finish the transaction and thank the customer.
Professional Skills
Basic Call Center Training

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.
Professional Skills