Name | SKU | Description | Category | Additional data | ||
---|---|---|---|---|---|---|
Creating Effective Teams |
Seat Time: 2.75hrs - Desc: This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:
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Professional Skills | ||||
Emotional Intelligence |
Seat Time: 2.25hrs - Desc: This course presents the concept of emotional intelligence, the emotions that create the base of emotional intelligence, and how to stimulate it for success on the job. Upon successful completion of this course, the learner will be able to understand:
|
Professional Skills | ||||
Managing Your Team |
Seat Time: 2hrs - Desc: This course will acquaint the learner with team management, including a comprehensive look at aspects such as manager roles, conflict, and standards. This course will also examine conflict resolution and SMART goals. After completing this program, the learner will be able to:
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Professional Skills | ||||
Disability Awareness |
Seat Time: 2hrs - Desc: This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:
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Professional Skills | ||||
Delivering Performance Reviews |
Seat Time: 1.75hrs - Desc: This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Customer Service Excellence |
Seat Time: 2.5hrs - Desc: This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
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Professional Skills | ||||
Customer Handling System |
Seat Time: 2hrs - Desc: This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:
|
Professional Skills | ||||
Basic Call Center Training |
Seat Time: 1.25hrs - Desc: This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:
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Professional Skills |