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  Name SKU Description Category Additional data
Overview of Information Security

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
 
  • The definition of social engineering and how criminals use social engineering to commit financial crimes.
  • Different types of spyware and the way that each kind operates.
  • The crime of identity theft and how identity theft occurs.
Professional Skills
Overview of Social Networking

Seat Time: 1.25hrs - Desc:

This course will provide an overview of social networking, including its uses in business development. This course will also examine customer outreach using social networking. After completing this program, the learner will be able to:

  • Use social networking websites to establish links with other people.
  • Enhance the ability of businesses to perform many tasks at once.
  • Manage risk when handling products, services, departments, and customers in virtual and physical settings.
Professional Skills
Overview of Business Continuity

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the concept of business continuity. The learner will be shown the necessity of planning for a disaster or other interruption to normal operations and will be given instruction on how to create a Business Continuity Plan (BCP). After completing this program, the learner will understand:

  • Reasons to create a BCP.
  • Potential disasters and interruptions that could hinder business operations.
  • Steps to take to plan for continuity.
Professional Skills
Overview of Mortgage Loan Fraud

Seat Time: 1.25hrs - Desc:

This course will provide a brief overview of facets of mortgage loan fraud. The learner will become acquainted with fraud for profit and housing, and how to detect, prevent, and report mortgage fraud. After completing this program, the learner will understand how to:

  • Identify and differentiate between various types of mortgage fraud.
  • Implement procedures and policies for preventing mortgage fraud.
  • Use different types of reports to report mortgage fraud.
Mortgage Lending
Overview of Mortgage Lending

Seat Time: 0.75hrs - Desc:

This course will introduce the learner to the different components of a mortgage. The course will also familiarize the learner with the various types of loans, including fixed rate, adjustable rate, balloon, and equity mortgages. After completing this program, the learner will have a strong understanding of the following:

  • Individual applications.
  • Joint applications.
  • Third-party pledger applications.
Mortgage Lending
Outlook - Intermediate Seat Time: 2.5hrs - Desc:

Microsoft Outlook - Intermediate

01 - Intro

02 - Message Functions

03 - Calendar

04 - More In-Depth Contact Functions

05 - E-mail Message Options

06 - Mail Rules

07 - Customizing Options

08 - Conclusion

Microsoft Skills
Outlook - Basic Seat Time: 2.5hrs - Desc:

Microsoft Outlook - Basic

01 - Intro

02 - Interface

03 - Customizing Interface

04 - E-mail 101

05 - Organizing Inbound E-mails

06 - Calendar Function

07 - Task Lists

08 - Contact List

09 - Multiple Accounts

10 - Conclusion

Microsoft Skills
Office Safety and Health

Seat Time: 2hrs - Desc:

This course will introduce the learner to the importance of office safety to one's health. The course will discuss the situations in which the worker finds himself/herself and provides tips on how reduce the stress and strain on the body that happens throughout the course of the business day. After completing this program, the learner will understand:

  • Proper positions for sitting, standing, and resting wrists at the keyboard.
  • Environmental issues, such as lighting, that can negatively affect one's health.
  • The challenges that keyboards, the mouse, and phones cause.
Human Resources