Seat Time: 2hrs - Desc:
This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:
Seat Time: 2.5hrs - Desc:
This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
Seat Time: 1.5hrs - Desc:
This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:
Seat Time: 1hrs - Desc:
This course will introduce the learner to the details of the Real Estate Settlement Procedures Act (RESPA). The learner will be provided with an overview of the important aspects of RESPA, such as the Act's disclosures and penalties for non-compliance. After completing this program, the learner will understand:
This course will introduce the learner to the pervasive and serious issue of elder financial abuse. The course will help to familiarize the learner with the various financial frauds and scams that are most commonly perpetrated on elders. After completing this course, the learner will understand:
Seat Time: 4.25hrs - Desc:
This course will introduce the learner to the recruitment and selection processes performed by Human Resources (HR). The course will familiarize the learner with structuring job information and recruitment sources, effective interviewing techniques, and how to properly select and hire new employees. After completing this course, the learner will understand:
Seat Time: 0.25hrs - Desc:
This course will introduce the learner to Regulation 9, which sets forth the standards that apply to the fiduciary activities of national banks. The course will teach the learner about the limitations that Regulation 9 establishes. After completing this program, the learner will understand: