Seat Time: 1.25hrs - Desc:
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
Seat Time: 1.75hrs - Desc:
This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:
Seat Time: 2hrs - Desc:
This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:
Seat Time: 2hrs - Desc:
This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of facets of various types of fraud, such as credit card, ATM, wire, disaster, and more. Upon completing this course, the learner will be able to:
Seat Time: 2.5hrs - Desc:
This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of identity theft, phishing and vishing, impersonators, kiting, embezzlement, and other types of fraud. Upon completing this course, the learner will be able to:
Seat Time: 0.75hrs - Desc:
This course will provide information about the products and services offered by commercial financial institutions. This course will also detail the purpose and positions within the Credit Department and Marketing Team. After completing this program, the learner will be able to:
Seat Time: 3hrs - Desc:
This course will introduce the learner to the extensive procedures involved in commercial lending. The learner will become familiar with application process and documentation, the 5 C’s of credit and the tools associated with them, credit bureaus and their reports, and how to communicate loan decisions, among many other aspects. After completing this program the learner will understand:
Seat Time: 1.25hrs - Desc:
This course will introduce the learner to commercial lending fraud, including the various types of fraud, how to prevent lending fraud and the red flags to be aware of. After completing this program the learner will understand: