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Seat Time: 0.5hrs - Desc:

This course describes the provisions of the Volcker Rule, a rule prohibiting proprietary trading by financial entities. The course provides information on the development timeline of the Volcker Rule, the rule’s impact, exemptions, and prohibited and permitted activities and investments. Upon completion of the course, the learner will be able to:

  • Properly implement the Volcker Rule in his/her financial institution.
  • Understand the provisions and exemptions of the Volcker Rule.
  • Adhere to the implementation and development timeline of the Volcker Rule.

Seat Time: 0.25hrs - Desc:

This course will discuss the components of the SAFE Act. This course will also analyze the Nationwide Mortgage Licensing System and Registry. After completing this program, the learner will understand how to:

  • Register names and fingerprints with a national MLO database.
  • Implement various provisions and procedures as per the SAFE Act.
  • Adhere to the requirements of the SAFE Act.

Seat Time: 3.5hrs - Desc:

This course will introduce the learner to the retail team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as retail credit, account services, and vault services. In addition, the topics in this course will also focus on checking and savings accounts and other retail services. After completing this course, the learner will understand:

  • What the retail management team is and how it works.
  • The details of each of the products and services that the organization offers.
  • How to provide efficient service to customers.

Seat Time: 1.75hrs - Desc:

This course will introduce the learner to the operations team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as items processing, information technology, and international operations. After completing this course, the learner will understand:

  • The functions of the Audit, Compliance, and Legal departments at the organization.
  • The importance of the Finance department to the organization.
  • The role of Human Resources at the organization.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the responsibilities of and the functions performed by the investment team. This course will also provide an overview of the various departments involved in investment banking. After completing this program, the learner will be able to:

  • Understand the role of the investment team.
  • Explain the purpose and function of various departments in terms of investment banking.
  • Adhere to the duties of an investment official.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the FFIEC’s Business Continuity Planning Booklet. This course will also define business impact analysis, risk assessment, and more. After completing this program, the learner will understand how to:

  • Conduct business impact analysis as part of a business continuity plan.
  • Assess and manage risk to identify realistic threat scenarios and implement disaster planning.
  • Apply risk monitoring and testing to ensure that the bank’s business continuity planning process remains viable.

Seat Time: 1hrs - Desc:

This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to:

  • Competently handle situations involving customers with special needs.
  • Demonstrate respect so that s/he is prepared to make a strong impression on customers.
  • Keep the customer experience in mind during all interactions.

Seat Time: 1.75hrs - Desc:

This course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:

  • Understand the connection between good writing and good communication.
  • Use a multi-step process to develop and produce exceptional business-grade writing.
  • Proofread, edit, and format business letters for organization and clarity.