Name | SKU | Description | Category | Additional data | ||
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Stress Management |
Seat Time: 2.75hrs - Desc: This course will provide an overview of stress and detail the symptoms of stress. The learner will become acquainted with what causes stress, the effects and health impacts of stress, and handling stress. After completing this program, the learner will have a solid understanding of:
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Professional Skills | ||||
Project Management: Meetings and Communication |
Seat Time: 1hrs - Desc: This course will discuss how to communicate and plan meetings concerned with the project management process. The learner will examine how to present information using clear and precise language. After completing this program, the learner will be able to:
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Professional Skills | ||||
Understanding Communication |
Seat Time: 0.75hrs - Desc: This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:
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Professional Skills | ||||
Overview of Information Security |
Seat Time: 1.75hrs - Desc: This course will introduce the learner to the importance of information security when handling confidential information and the ways in which security breaches could compromise bank and customer information. The course will also provide the learner with an overview of how the bank collects and handles customer information. After completing this program, the learner will understand:
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Professional Skills | ||||
Standard Topics | Seat Time: 0.25hrs - Desc: | Professional Skills | ||||
Using Email Effectively |
Seat Time: 3.5hrs - Desc: This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:
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Professional Skills | ||||
Effective Presentation Skills |
Seat Time: 2hrs - Desc: This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:
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Professional Skills | ||||
Major Principles of Business Continuity Process |
Seat Time: 2hrs - Desc: This course will explore best practices for mitigating and handling major operational disruptions and disasters. The learner will be able to outline and develop a Business Continuity Plan in accordance with the Disaster Recovery Institute. After completing this program, the learner will be able to:
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Professional Skills |