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Seat Time: 0.25hrs - Desc:

Seat Time: 3.5hrs - Desc:

This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:

  • Send and respond to email professionally and effectively.
  • Identify and avoid common email problems, spam, chain letters, and unprofessional correspondence.
  • Maintain confidentiality while using email and other forms of eCommunication.

Seat Time: 2hrs - Desc:

This course will examine the attributes of good presenters, including making eye contact and projecting voice. The learner will become acquainted with presenter delivery sequence and other strategies for presenting. After completing this program, the learner will be able to:

  • Develop, plan, and practice a presentation professionally.
  • ;Use visual aids, scripts, and podiums to augment presentations.
  • Make eye contact and use good posture and vocal projection.

Seat Time: 2hrs - Desc:

This course will explore best practices for mitigating and handling major operational disruptions and disasters. The learner will be able to outline and develop a Business Continuity Plan in accordance with the Disaster Recovery Institute. After completing this program, the learner will be able to:

  • Adhere to plan objectives and goals.
  • Recognize and react to disruptions and disasters, and communicate effectively.
  • Implement and maintain the disaster plan.

Seat Time: 1hrs - Desc:

This course will provide a brief overview of leadership responsibilities and other skills. This course will also examine how to manage change and use styles of leadership. After completing this program, the learner will be able to:

  • Understand and manage change and the fear that stems from it.
  • Influence others and be open to change.
  • Use various influencing styles to effect change.

Seat Time: 1hrs - Desc:

This course will provide a brief overview of leadership basics and skills. This course will also examine models for implementing leadership practices. After completing this program, the learner will be able to:

  • Establish and communicate SMART goals.
  • Use the Leadership Pyramid to develop qualities and characteristics of an effective leader.
  • Balance flexibility both inside and outside the organization.

Seat Time: 2.25hrs - Desc:

This course will discuss project management and the importance of customer focus. This course will also introduce various steps in the planning and implementation process of project management. After completing this program, the learner will be able to:

  • Determine business requirements and balance features and delivery.
  • Plan for and integrate change.
  • Identify and maintain customer focus.

Seat Time: 1.25hrs - Desc:

This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:

  • Appropriately and thoroughly identify customers.
  • Examine signatures and utilize signature cards.
  • Differentiate between primary and secondary forms of identification.