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Seat Time: 2.5hrs - Desc:

This course will introduce the learner to banking procedures at the branch. The course will familiarize the learner with aspects of branch banking, including the bank’s vision and values, expected teller skills and standards, and the branch members that the teller will be working with. After completing this program the learner will understand:

  • What shapes the bank’s vision and values.
  • The role of the teller at the branch.
  • What it takes to be successful as a teller.
Seat Time: 1.75hrs - Desc:

This course will provide the learner with the necessary tools for understanding reconciliation, inventory valuation, and depreciation methods. The learner will also be able to use ratios and other numerical values and methods to account for changes in a company’s assets. Upon completing this program, the learner will be able to:

  • Use appropriate methods to evaluate and reconcile inventory and other assets.
  • Create numeral values by which to analyze a company’s financial condition.
  • Understand and apply inventory valuation and depreciation methods in real-life scenarios.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the basic aspects of financial planning. The course will familiarize the learner with areas of financial planning, including budgeting, insurance, and investments. After completing this program the learner will understand:

  • The key aspects of financial planning.
  • The significance of investment-based retirement.
  • The categories of expenses and how to make expense reports.

Seat Time: 1.75hrs - Desc:

This course will provide the learner with the necessary tools for understanding reconciliation, inventory valuation, and depreciation methods. The learner will also be able to use ratios and other numerical values and methods to account for changes in a company’s assets. Upon completing this program, the learner will be able to:

  • Use appropriate methods to evaluate and reconcile inventory and other assets.
  • Create numeral values by which to analyze a company’s financial condition.
  • Understand and apply inventory valuation and depreciation methods in real-life scenarios.

Seat Time: 2hrs - Desc:

This course will introduce the learner to the important aspects of financial accounting and his/her related responsibilities at the financial institution. The course will familiarize the learner with crucial business and financial terms and their definitions and how to apply them to work at the financial institution. Upon completing this course, the learner will be able to:

  • Recognize and use the 5 C’s of Credit when analyzing customers.
  • Properly maintain various financial statements, including income statements and balance sheets.
  • Understand the importance and relevance of IFRS and GAAP to the financial institution.

Seat Time: 2.25hrs - Desc:

This course will outline the array of responsibilities afforded a Treasury Department by outlining the various markets in which those responsibilities take root. The learner will be able to compare derivatives, money, and Foreign Exchange markets while also exploring Treasury services and methods for cash management. After completing this program, the learner will be able to:

  • Differentiate between the various markets in which products are bought, sold, and traded.
  • Understand and implement procedures for cash management and forecasting as part of Treasury's responsibilities.
  • Adhere to responsibilities of a Treasury Department in regards to markets, customers, and the bank itself.

Seat Time: 1.25hrs - Desc:

This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:

  • Develop his/her own style of negotiation.
  • Differentiate between types of negotiation.
  • Use the art of negotiation to achieve goals.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.