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Seat Time: 1hrs - Desc:

This course will introduce the learner to cash handling procedures. The course will familiarize the learner with the proper procedures for receiving and paying cash and for managing the cash drawer. After completing this program the learner will understand:

  • Best practices for ensuring accuracy when receiving cash from or paying cash to customers.
  • Appropriate methods for setting up the cash drawer at the beginning of each shift.
  • Safety guidelines for protecting the cash drawer.

Seat Time: 1hrs - Desc:

This course will provide the learner with a comprehensive overview of the types of U.S coin and currency that s/he will encounter when handling money on the job. The learner will be able to identify and understand the importance of the individual features that appear on U.S. coins and banknotes. After completing the program the learnerwill be better prepared to:

  • Detect damaged, mutilated and counterfeit coins and currency.
  • Follow the appropriate procedures for handling currency at the organization.    
  • Understand the security features of U.S. banknotes and recognize their importance in protecting the organization and its customers from money laundering and counterfeiting.

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to skills and standards necessary to be a successful commercial lender. The course will familiarize the learner with aspects of commercial lending, such as the types of businesses, commercial loans, and collateral involved in commercial lending, in addition to common commercial loan products. After completing this program the learner will understand:

  • How to maintain confidentiality as a commercial lender.
  • How to analyze financial information as it relates to commercial lending.
  • The various loan products offered to businesses.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to commercial lending fraud, including the various types of fraud, how to prevent lending fraud and the red flags to be aware of. After completing this program the learner will understand:

  • How to differentiate between the various types of lending fraud.
  • The potential signs of fraud and how to prevent lending fraud.
  • How to review loan documents.

Seat Time: 3hrs - Desc:

This course will introduce the learner to the extensive procedures involved in commercial lending. The learner will become familiar with application process and documentation, the 5 C’s of credit and the tools associated with them, credit bureaus and their reports, and how to communicate loan decisions, among many other aspects. After completing this program the learner will understand:

  • The underwriting process.
  • How to analyze financial information.
  • How to finalize a loan.

Seat Time: 0.75hrs - Desc:

This course will provide information about the products and services offered by commercial financial institutions. This course will also detail the purpose and positions within the Credit Department and Marketing Team. After completing this program, the learner will be able to:

  • Understand the function and purpose of the Credit Department.
  • Understand the function and purpose of the Marketing Department.
  • Differentiate between products and services used by the business community.

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of identity theft, phishing and vishing, impersonators, kiting, embezzlement, and other types of fraud. Upon completing this course, the learner will be able to:

  • Recognize red flags of various types of fraud.
  • Address red flags by adhering to reporting requirements and other preventative actions.
  • Understand the implications of fraud, such as identity theft, impersonation, money laundering, and more.

Seat Time: 2hrs - Desc:

This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of facets of various types of fraud, such as credit card, ATM, wire, disaster, and more. Upon completing this course, the learner will be able to:

  • Recognize red flags of various types of fraud.
  • Address red flags by adhering to reporting requirements and other preventative actions.
  • Understand the implications of fraud.