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Seat Time: 1.25hrs - Desc:

This course will familiarize the learner with potential problems and challenges that the organization will face while maintaining its social networking sites. The topics contained in this course will stress the importance of training staff in the proper use of social networking sites in order to maintain, improve, and spread the organization's brand. The course will also provide the learner with strategies for using negative feedback to improve the organization. After completing this course, the learner will:

  • Understand the importance of ensuring the proper use of social networking among employees.
  • Be able to respond appropriately to a number of different response types that may be encountered on the company‚Äôs social networking pages.
  • Realize the necessity of keeping social networking pages current and updated with relevant information.

Seat Time: 2.5hrs - Desc:

This course will discuss the importance of coaching as a motivational tool for leaders. The learner will be able to use the VISION model to build trust relationships and team dynamics. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use the VISION model to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.

Seat Time: 1.75hrs - Desc:

This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:

  • Concisely and efficiently present organized information.
  • Ask questions appropriately, and listen to the answers.
  • Plan meetings and address rumors in the workplace.

Seat Time: 1.25hrs - Desc:

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:

  • Implement listening and phrasing skills using the LISTEN model.
  • Communicate messages effectively and comprehensively.
  • Delineate probing strategies in order to find out what customers are thinking and feeling.

Seat Time: 1.5hrs - Desc:

This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:

  • Resolve bank issues by remembering the SERVICE technique.
  • Effectively listen and respond to customer complaints.
  • Find solutions by utilizing the CLEAR system.

Seat Time: 2.75hrs - Desc:

This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:

  • Delegate, communicate, solve problems, and make appropriate decisions.
  • Use interpersonal skills and trust to reinforce the value of teamwork.
  • Congratulate team members upon achieving consensus and reaching goals.

Seat Time: 2.25hrs - Desc:

This course will afford the learner a look at creativity and the importance of thinking creatively. The learner will be introduced to creativity blocks and the purpose of brainstorming. After completing this program, the learner will be able to:

  • Use appropriate thinking tools to think laterally and creatively.
  • Increase personal performance and use decision-making methods.
  • Predict potential failures and use the Failure Mode and Effects Analysis tool to analyze and solve problems.

Seat Time: 2hrs - Desc:

This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:

  • Listen, understand, and address customer needs.
  • Determine document accuracy and identify the customer.
  • Finish the transaction and thank the customer.