T2. Interpersonal Skills: This topic will discuss the notion that there is more to communicating than just talking, and will delineate between ôsendersö and ôreceiversö in communication.
T3. Face-to-Face Communication: This topic will explain the steps that must be followed in order to effectively communication with fellow employees in face-to-face situations.
T4. Perception and Communication: This topic will describe the elements which influence our perceptions, including the physical, environmental, and learned.
T5. Communicating and Teams: This topic will communicate to the learner essential team communication meetings, strategies, and guidelines.
T6. Communicate to Influence and Inspire: This topic will explore the concept of influencing people and situations from the point of contact with them.
T7. Establish Communicator Credibility: This topic will delve into the TRUST Model, and concepts such as treating people as individuals and respecting the organization.
T8. Direct and Indirect Channels: This topic will serve as a basis for understanding direct and indirect channels of communication and the uses of these in the organization.
T9. Presenting Organized Information: This topic emphasizes the importance of presenting complex information effectively and aspects of language and written information that ensures a clear message is conveyed.
T10. Communication Barriers: This topic will derive the numerous communication road blocks that arise during communication that tend to disrupt the message being conveyed.