T2. Substitute Checks: This topic will explain the process of check truncation, which leads to substitute checks, so that the learner understands what makes a substitute check legal and the types of checks that are eligible to become substitutes.
T3. Warranties and Indemnities: This topic will familiarize the learner with Check 21Æs requirements for the financial institution to provide warranties and indemnities to all subsequent parties in the collection and return process when creating a substitute check.
T4. Recredits: This topic will familiarize the learner with recredits, which a customer may ask for under certain conditions, so that the learner understands what the requirements are for making and submitting claims.
T5. Communicating with Customers: This topic will familiarize the learner with the best ways in which to communicate the features of Check 21 to customers by posing and answering common customer questions.