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  Name SKU Description Category Additional data
Fair Debt Collections Practices Act

Seat Time: 2.75hrs - Desc:

This course will educate the learner on fair lending procedures and regulations. This course will also discuss marketing and advertising, and the interview process for loans. After completing this program, the learner will be able to:

  • Inform consumers of the appraisal, interview, and underwriting process.
  • Adhere to federal regulations surrounding fair lending.
  • Understand requirements for taking credit applications and evaluations.
Compliance & Regulatory
Fair Credit Reporting Act (FCRA) Seat Time: 1hrs - Desc:

This course will introduce the learner to the Fair Credit Reporting Act (FCRA) by outlining how the Act ensures that credit reporting agencies accurately report customer credit information. The learner will also understand details concerning the FACT Act, identity theft, adverse action, and prescreening. After completing this program, the learner will be able to:

  • Identify what the FCRA regulates and the means by which it does so.
  • Identify negative information.
  • Understand the procedures regarding adverse action and credit reports.
Compliance & Regulatory
Ethics: Code of Conduct

Seat Time: 2hrs - Desc:

This course will introduce the learner to the code of conduct by which all employees must abide at the institution. The course will familiarize the learner with various aspects of the code, including policies on insider trading, outside activities, and conflicts of interest. After completing this course, the learner will understand:

  • What constitutes a violation of the code of conduct.
  • Why excellence is important to the institution and how the learner can contribute to the success of the organization.
  • What constitutes prohibited financial interests and how they can be avoided.
Human Resources
Enterprise Risk Management

Seat Time: 2.75hrs - Desc:

This course will help the learner to understand risk, and how to apply Enterprise Risk Management (ERM). The learner will be provided with an overview of ERM objectives and requirements, and will address risk assessment and response. After completing this program, the learner will be able to:

  • Utilize specific evaluation activities and processes and methodologies.
  • Communicate effectively while addressing, assessing, and responding to risk.
  • Understand the importance of objective settings, internal environments, and the application of ERM.
Compliance & Regulatory
Elder Financial Abuse Seat Time: 2hrs - Desc:

This course will introduce the learner to the increasing problem of elder financial abuse and the measures that are being taken to detect and prevent it. The course will familiarize the learner with federal and state laws that address elder financial abuse, in addition to providing advice for protecting elderly customers and how to report suspicions of elder financial abuse. After completing this program, the learner will understand:

  • The financial institution’s responsibilities and role in preventing and detecting elder financial abuse.
  • How to empower elderly customers to better protect them from abuse.
  • The role of Adult Protective Services.
Compliance & Regulatory
Diversity

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to diversity in the workplace. The course will familiarize the learner with the importance of maintaining a diverse workplace by highlighting the benefits working in a diverse organization. After completing this course, the learner will understand:

  • How promoting diversity enables the organization to retain talent, increase productivity and profitability, and instill a sense of loyalty in employee.
  • How stereotyping, discrimination and prejudice can serious problems at the organization.
  • Why encouraging cultural awareness among employees is important to the organization.

 

Human Resources
Discrimination

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the notion of discrimination in particular to the workplace. This course will also provide an overview of different types of discrimination, federal and state laws surrounding discrimination, and best practices for supervisors. After completing this program, the learner will be able to:

  • Adhere to best practices for recruitment, hiring, promotions, and conditions of employment.
  • Understand the benefits and consequences of EEO in reference to discrimination.
  • Adhere to federal and state laws surrounding a fair and respectful workplace.
Human Resources
Disaster Prevention and Mitigation Planning

Seat Time: 1.5hrs - Desc:

This course will discuss disaster prevention and mitigation planning. The learner will be presented with situations in which technology, power, or other power and information sources fail, as well as the impact such situations have. After completing this program, the learner will be able to:

  • Implement preventative measures against computer crashes, power outages, and other emergency situations.
  • Function as part of a team in the event of an emergency situation.
  • Conduct tests of methods and understand documentation procedures.
Compliance & Regulatory