Name | SKU | Description | Category | Additional data | ||
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CU: Handling Different Types of Members | Seat Time: 1.5hrs - Desc: | Credit Unions | ||||
CU: Member Care for CSOs |
Seat Time: 3hrs - Desc: This course will familiarize the learner with the proper procedures for servicing members as a CSO. The course will stress the importance of providing good service though the use of proper communication techniques and strategies for dealing with every type of member. After completing this course, the learner will understand:
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Credit Unions | ||||
Federal Credit Union Act |
Seat Time: 0.25hrs - Desc: This course will introduce the learner to the various provisions and guidelines of the Federal Credit Union Act (FCUA). The course will familiarize the learner with aspects of the FCUA, such as dual chartering and the Central Liquidity Facility (CLF). After completing this course, the learner will understand:
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Credit Unions | ||||
Identifying Members |
Seat Time: 1.25hrs - Desc: This course will familiarize the learner with the proper procedures for identifying members when processing transactions. The course will emphasize the importance of protecting members and the credit union and its assets by preventing identity theft and other types of fraud. After completing this course, the learner will be able to:
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Credit Unions | ||||
National Credit Union Share Insurance |
Seat Time: 0.5hrs - Desc: This course will familiarize the learner with the history and purpose of the National Credit Union Share Insurance Fund (NCUSIF). The course will provide the learner with detailed information about how the fund is financed, the different types of insured deposits, and what is not covered, in addition to other pertinent information. After completing this course, the learner will understand:
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Credit Unions | ||||
NCUA |
Seat Time: 1hrs - Desc: This course will discuss the history and purpose of the National Credit Union Administration (NCUA) which oversees credit unions within the United States. This course will provide information on recent NCUA actions and letters, the rating system used by the NCUA to grade credit unions, the regulations governing credit unions, and more. Upon completion of this course, the learner will be able to understand:
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Credit Unions | ||||
Regulation P: Privacy of Consumer Financial Information |
Seat Time: 1hrs - Desc: This course will introduce the learner to the provisions of Regulation P, which include privacy notices and privacy disclosures. The course will familiarize the learner with Regulation P’s requirements for financial institutions, the specifics of privacy notice content, and marketing exceptions. After completing this program the learner will understand:
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Credit Unions |