This course will introduce the learner to the skills and standards necessary to be a successful consumer lender. This course will familiarize the learner with the various aspects of consumer lending, including the different types of consumer loan applications, the 5 Cs of credit and the tools associated with them, credit bureaus and their reports, and how to communicate loan decisions. After completing this course, the learner will understand:
- How to handle information in a way that ensures confidentiality.
- How credit scoring works.
- The credit unions consumer lending culture.
This course will introduce the learner to the extensive procedures involved in consumer lending. The learner will become familiar with the application process and documentation, home equity loan documentation, and liens on collateral, in addition to many other aspects. After completing this course, the learner will understand:
- How to clearly quote rates to customers.
- The pre-closing and closing processes.
- How to best communicate loan decisions to customers.
This course will introduce the learner to the various products and practices associated with consumer lending. Some of these products include secured and unsecured loans, mortgages, non-real estate secured credit products, and small business loans. After completing this course, the learner will understand:
- How to differentiate between the different types of collateral.
- The features that are available to consumer credit products.
- Which unsecured credit products are available to borrowers.
This course will emphasize the importance of communication for branch managers. The course will familiarize the learner with using interpersonal skills to enhance face-to-face communication. After completing this course, the learner will be able to:
- Establish rapport and communicate more adeptly.
- Understand the 12 aspects of relationships so as to evaluate and influence them effectively.
- Use interpersonal communication skills appropriately.
This course will familiarize the learner with the proper procedures for identifying members when processing transactions. The course will emphasize the importance of protecting members and the credit union and its assets by preventing identity theft and other types of fraud. After completing this course, the learner will be able to:
- Appropriately and thoroughly identify members.
- Examine signatures and properly use signature cards.
- Differentiate between primary and secondary forms of identification.
Seat Time: 0.25hrs - Desc:
This course will introduce the learner to the various provisions and guidelines of the Federal Credit Union Act (FCUA). The course will familiarize the learner with aspects of the FCUA, such as dual chartering and the Central Liquidity Facility (CLF). After completing this course, the learner will understand:
- The differences between the two types of CLF membership.
- The difference between federally and state chartered credit unions.
- The services that the FCUA allows credit unions to offer members.
This course will introduce the learner to the various products and services that are offered by the credit union. The course will familiarize the learner with the various types of account ownership, IRAs, and loans, in addition to many other credit union offerings. After completing this course, the learner will understand:
- The specific details of each type of account that the credit union offers.
- The different types of investment products that the credit union offers its members.
- The credit unions policies and procedures for negotiable instruments, wire transfers, and savings bonds.
This course will introduce the learner to the idea that branch managers are also sales leaders at the credit union. The course will examine the strengths and skills of a good sales leader. The learner will begin to understand the importance of sales coaching and positive motivation. After completing this course, the learner will be able to:
- Implement various methods to motivate and encourage team members.
- Coach team members into improving sales outcomes and statistics.
- Use strong sales leader skills to the best of his/her ability.