T1. The MA Environment: This topic will serve as an introduction to the environment surrounding mergers and acquisitions, with a note about consolidation, competition, and partnership.

T2. Technology and Services: This topic will discuss how technology and its relationship with the financial services industry have developed, particularly in the face of new competition and challenges.

T3. Global Banking: This topic will delineate the advances that have been made in global banking in terms of e-signing capabilities, digital cash, the electronic marketplace, and other largely technological developments.

T4. Tracking the Customer: This topic will explain how financial institutions maintain customer relationships and the strategies employed thus, such as commercial lending, data warehouses and mining, and customer relationships.