T1. Determining Reporting Needs: This topic will examine reporting requirements and reporting systems used to increase the efficiency of reporting by addressing reporting needs.
T2. Goals of Correspondence: This topic will address the goals of correspondence, such as documenting an event or understanding, soliciting or providing information, building relationships, and others.
T3. Things to Avoid: This topic will address unprofessional behavior and other things to avoid in correspondence, such as a demeaning tone, a condescending tone, a joking tone, and more.
T4. Types of Reporting: This topic will provide an overview of the four types of reporting, status, cumulative, exception, and event, and will explain different facets of reporting.