T2. CU:Branch Team Members: This topic will detail the many and varied positions at each branch, such as the teller, head teller, cash vault manager, etc. and each of their responsibilities.
T3. CU:History of Your Credit Union: This topic will provide a brief overview of the three facets of a credit union that branch managers should be familiar with: experience, size, and future outlook.
T4. CU:Vision and Values: This topic will familiarize the learner with the importance of having a defined vision and values for the credit union, which can include honesty and integrity, member appreciation, and a commitment to the community.
T5. CU:Teller Job Description: This topic will explain, in detail, the role and responsibilities of the teller, and the necessary attitude for any person in this position.
T6. CU:Teller for a Day: This topic will familiarize the learner with a day in the life of a teller, including opening activities, daily activities, and closing responsibilities.
T7. CU:Teller Skills: This topic will define the appropriate skill and ability requirements for a teller, such as communication, attention to detail, math aptitude, and more.
T8. CU:Teller Standards: This topic will introduce the standards to which tellers are held, and will explain key factors such as attendance, professionalism, teamwork, and compliance.
T9. CU:A Career Path: This topic will evaluate the career path of a teller and the benefits that the financial services industry offers, such as work environment, opportunity for advancement, and competitive benefits.
T10. CU:How to Get Ahead: This topic will educate the learner on the necessary traits for success, such as dependability, perseverance, initiative, creativity, and more.