T2. CU:Job of the Branch Manager: This topic will describe what the job of the branch manager entails, with information on employee-related and member-related activities in which the branch manager engages.
T3. CU:Employee and Member Needs: This course will inform the learner of the specific skills and abilities required to be an effective branch manager; some of these skills include effective communication, attention to detail, sales aptitude, and good judgment.
T4. CU:Branch Manager Challenges: This topic will illustrate the most common challenges that face branch managers in order for the learner to understand job expectations.
T5. CU:History of Your Credit Union: This topic will provide a brief overview of the three facets of a credit union that branch managers should be familiar with: experience, size, and future outlook.
T6. CU:Vision and Values: This topic will familiarize the learner with the importance of having a defined vision and values for the credit union, which can include honesty and integrity, member appreciation, and a commitment to the community.