T1. Conflict: This topic will discuss the likelihood of conflict in the business environment, and will explain causes, challenges, benefits, and eventual resolution.

T2. Time: This topic will impart to the learner the benefits of time management in terms of project scheduling, and will discuss crunch time, planning, prioritizing, and more.

T3. Quality: This topic will define quality, and discuss its importance to project managers and the entire project team as well as to the customer.