T1. How We Communicate: This topic will teach the learner about the basics of communication, including a discussion of the sender and the receiver, so that the learner will use communication effectively.
T2. Introduction to CLEAR: This topic will introduce the learner to the CLEAR model, a way to handle customer complaints, so that s/he is prepared to succeed when encountering such obstacles.
T3. Upset Customers: This topic will help the learner understand how to handle situations with upset customers so that s/he is confident when faced with such setbacks.