Seat Time: 2.5hrs - Desc:
This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
Seat Time: 2hrs - Desc:
This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:
Seat Time: 2.25hrs - Desc:
This course will afford the learner a look at creativity and the importance of thinking creatively. The learner will be introduced to creativity blocks and the purpose of brainstorming. After completing this program, the learner will be able to:
Seat Time: 2.75hrs - Desc:
This course will clarify the importance of team dynamics and creating effective sales teams. The learner will examine problem solving and decision making. After completing this program, the learner will be able to:
Seat Time: 1.5hrs - Desc:
This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:
Seat Time: 1.25hrs - Desc:
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
Seat Time: 1.75hrs - Desc:
This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:
Seat Time: 2.5hrs - Desc:
This course will discuss the importance of coaching as a motivational tool for leaders. The learner will be able to use the VISION model to build trust relationships and team dynamics. After completing this program, the learner will be able to: