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  Name SKU Description Category Additional data
Disability Awareness

Seat Time: 2hrs - Desc:

This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Making accommodations.
  • Communication.
  • Encouraging diversity through hiring and STOP.
Professional Skills
Delivering Performance Reviews

Seat Time: 1.75hrs - Desc:

This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:

  • Create a successful development plan that includes core competencies, gaps, targeted status, and more.
  • Deliver bad news appropriately and professionally.
  • Prepare and conduct a performance review in an organized and effective manner.
Professional Skills
Customer Service Excellence

Seat Time: 2.5hrs - Desc:

This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.
Professional Skills
Customer Handling System

Seat Time: 2hrs - Desc:

This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:

  • Listen, understand, and address customer needs.
  • Determine document accuracy and identify the customer.
  • Finish the transaction and thank the customer.
Professional Skills
Basic Call Center Training

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.
Professional Skills
Basic Negotiation Skills

Seat Time: 1.25hrs - Desc:

This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:

  • Develop his/her own style of negotiation.
  • Differentiate between types of negotiation.
  • Use the art of negotiation to achieve goals.
Professional Skills
Anger Management

Seat Time: 1.5hrs - Desc:

This course will introduce and define anger to the learner. The course will familiarize the learner how to manage anger and how anger affects thinking. Upon successful completion of this course, the learner will have a solid understanding of the following:

  • How to communicate better.
  • How to taking control.
  • The different types of behavior.
Professional Skills
Branding

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Effective brands and graphics.
  • Customer-oriented brand awareness.
  • Dispensing the brand.
Professional Skills