Seat Time: 2hrs - Desc:
This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:
Seat Time: 1.75hrs - Desc:
This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:
Seat Time: 2.5hrs - Desc:
This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
Seat Time: 2hrs - Desc:
This course will provide an overview of best methods for greeting and communicating with customers. The learner will become familiar with the appropriate interaction strategies and techniques. After completing this program, the learner will be able to:
Seat Time: 1.25hrs - Desc:
This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:
Seat Time: 1.25hrs - Desc:
This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:
Seat Time: 1.5hrs - Desc:
This course will introduce and define anger to the learner. The course will familiarize the learner how to manage anger and how anger affects thinking. Upon successful completion of this course, the learner will have a solid understanding of the following:
Seat Time: 1.25hrs - Desc:
This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following: