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Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the various features of budgeting. The course will give an in-depth analysis of Generally Accepted Accounting Principles (GAAP), budget categories, and successfully handling budgets. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Understanding ratios.
  • Impacts on Finances.
  • Components of budgeting.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the concept of bullying and why bullies act the way they do. The course will familiarize the learner on how to build a shield against bullies, what to do if bullying happens to you and how to create an anti-bullying workplace. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Dealing strategies.
  • What to do if you witness bullying.
  • How to cope with bullying.

Seat Time: 2hrs - Desc:

This course will illustrate business development and communicate. The learner will become acquainted with outreach plans and managing opportunities. After completing this program, the learner will be able to:

  • Identify, segment, and research a market segment in order to identify customers.
  • Create and implement outreach plans.
  • Secure meetings and create proposals.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to different aspects of etiquette within the professional world, and ensure that they have the knowledge to conduct themselves appropriately during different professional situations. Additionally, the learner will be informed of practices that are inappropriate in a professional environment and will be able to identify when and where a particular action may be received poorly. Upon successful completion of this course, the learner will be able to understand:

  • Proper etiquette upon meeting someone new.
  • Appropriate business attire.
  • Etiquette when dining.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • How to ask the right questions.
  • How to speak properly to customers.
  • How to listen effectively to customers.

Seat Time: 1.25hrs - Desc:

This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:

  • Develop his/her own style of negotiation.
  • Differentiate between types of negotiation.
  • Use the art of negotiation to achieve goals.

Seat Time: 1.25hrs - Desc:

This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Effective brands and graphics.
  • Customer-oriented brand awareness.
  • Dispensing the brand.