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Seat Time: 1hrs - Desc:

This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to:

  • Competently handle situations involving customers with special needs.
  • Demonstrate respect so that s/he is prepared to make a strong impression on customers.
  • Keep the customer experience in mind during all interactions.

Seat Time: 1.75hrs - Desc:

This course will comprehensively explain the importance of time management. The learner will be able to examine planning and prioritizing in order to accomplish tasks. After completing this program, the learner will be able to:

  • Estimate time effectively.
  • Plan, prioritize, and delegate roles within the team.
  • Say “no” when necessary and differentiate between “time wasters” and productive team members.

Seat Time: 1.5hrs - Desc:

This course will introduce the learner to the skills needed to become a productive, informative workplace trainer. Additionally, it will outline adult learning guidelines, developing effective communication skills, and defining the various ways in which different learners process, integrate, and apply information. Upon successful completion of this course, the learner will have a strong understanding of the following:

  • Planning and teaching methods.
  • Feedback and evaluation.
  • The importance of appearance.

Seat Time: 1.75hrs - Desc:

This course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:

  • Differentiate between types of business writing, such as announcement memos and proposal letters.
  • Construct appropriate examples of each type of business communication.
  • Proofread, edit, and format business letters for organization and clarity.

Seat Time: 1.75hrs - Desc:

This course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:

  • Understand the connection between good writing and good communication.
  • Use a multi-step process to develop and produce exceptional business-grade writing.
  • Proofread, edit, and format business letters for organization and clarity.