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  Name SKU Description Category Additional data
Introduction to Project Management

Seat Time: 2.25hrs - Desc:

This course will discuss project management and the importance of customer focus. This course will also introduce various steps in the planning and implementation process of project management. After completing this program, the learner will be able to:

  • Determine business requirements and balance features and delivery.
  • Plan for and integrate change.
  • Identify and maintain customer focus.
Professional Skills
Identifying Customers

Seat Time: 1.25hrs - Desc:

This course will include information on identifying customers when processing transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to:

  • Appropriately and thoroughly identify customers.
  • Examine signatures and utilize signature cards.
  • Differentiate between primary and secondary forms of identification.
Professional Skills
Intelligent Selling

Seat Time: 2.25hrs - Desc:

This course will introduce the learner to effective sales skills. The course will familiarize the learner with maintaining sales professionalism and increasing sales. Upon successful completion of the course, the learner will have a strong understanding of the following:

  • Cultivating new client relationships.
  • The Cycle of sales.
  • Goal-setting strategies and the “SPIRIT” model.
Professional Skills