Name | SKU | Description | Category | Additional data | ||
---|---|---|---|---|---|---|
Project Management: Resources |
Seat Time: 0.75hrs - Desc: This course will examine the various resources available to project managers. This course will also briefly look at estimating project costs. After completing this program, the learner will be able to:
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Professional Skills | ||||
Project Management: Team |
Seat Time: 1hrs - Desc: This course will introduce the learner to the project management team at the organization. The course will address the steps to be taken in creating an effective team that consists of competent and passionate members. The course will also cover the setting and achieving of performance goals and how the team can best be developed over time. After completing this course, the learner will understand:
|
Professional Skills | ||||
PS: Customer Care |
Seat Time: 2hrs - Desc: This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered. After completing this program the learner will understand:
|
Professional Skills | ||||
PS: Customer Service Excellence |
Seat Time: 2.5hrs - Desc: This course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees. Upon successful completion of the course, the learner will have a solid understanding of the following:
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Professional Skills | ||||
PS: Understanding Communication |
Seat Time: 1.5hrs - Desc: This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:
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Professional Skills | ||||
Putting it All Together - Retail Prospect | Seat Time: 0.25hrs - Desc: | Professional Skills |