Name | SKU | Description | Category | Additional data | ||
---|---|---|---|---|---|---|
The Customer Experience |
Seat Time: 1hrs - Desc: This course will examine the changing bank customer and the importance of giving customers a great experience. The learner will become acquainted with how to give and get respect and how to handle different types of customers. After completing this program, the learner will be able to:
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Professional Skills | ||||
Time Management |
Seat Time: 1.75hrs - Desc: This course will comprehensively explain the importance of time management. The learner will be able to examine planning and prioritizing in order to accomplish tasks. After completing this program, the learner will be able to:
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Professional Skills | ||||
Train the Trainer |
Seat Time: 1.5hrs - Desc: This course will introduce the learner to the skills needed to become a productive, informative workplace trainer. Additionally, it will outline adult learning guidelines, developing effective communication skills, and defining the various ways in which different learners process, integrate, and apply information. Upon successful completion of this course, the learner will have a strong understanding of the following:
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Professional Skills | ||||
Types of Business Communication |
Seat Time: 1.75hrs - Desc: This course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:
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Professional Skills | ||||
The Business Writing Process |
Seat Time: 1.75hrs - Desc: This course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:
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Professional Skills | ||||
The FFIEC's Business Continuity Planning Booklet |
Seat Time: 1.25hrs - Desc: This course will introduce the learner to the FFIEC’s Business Continuity Planning Booklet. This course will also define business impact analysis, risk assessment, and more. After completing this program, the learner will understand how to:
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Compliance & Regulatory | ||||
The SAFE Act |
Seat Time: 0.25hrs - Desc: This course will discuss the components of the SAFE Act. This course will also analyze the Nationwide Mortgage Licensing System and Registry. After completing this program, the learner will understand how to:
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Compliance & Regulatory | ||||
Telephone Consumer Protection Act TCPA |
Seat Time: 0.25hrs - Desc: This course will familiarize the learner with the Telephone Consumer Protection Act, which was passed in response to consumer concerns about the growing number of unsolicited telephone marketing calls and the increasing use of automated and prerecorded messages. After completing this course, the learner will understand:
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Compliance & Regulatory |