This course will provide the learner with a comprehensive overview of the types of U.S coins and currency that s/he will encounter when handling money at the credit union. The learner will be able to identify and understand the importance of the individual features that appear on U.S. coins and banknotes. After completing this course, the learner will be able to:
- Detect damaged, mutilated, and counterfeit coins and currency.
- Follow the appropriate procedures for handling currency at the organization.
- Understand the security features of U.S. banknotes and recognize their importance in protecting the credit union and its members from money laundering and counterfeiting.
This course will introduce the learner to the various ways in which s/he will interact with the credit union’s members on a daily basis. The course will familiarize the learner with the different types of members that s/he will come into contact with while working at the credit union. After completing this course, the learner will understand:
- What the CLEAR system is and how it should be used to best serve all members.
- How to identify and handle problem members and problem situations.
- How to best help senior members and members with special needs.
This course will familiarize the learner with the position of branch manager at the credit union and how the manager participates in business development processes. The course will discuss market focus and how to analyze and segment a market. The learner will become acquainted with the processes of setting goals and evaluating, adapting, and improving market value and wallet share. After completing this course, the learner will be able to:
- Make business contacts and personalize messages.
- Leave appropriate voicemails when working with phone prospects.
- Evaluate and increase market share.
This course will introduce the learner to the skills and standards necessary to be a successful consumer lender. This course will familiarize the learner with the various aspects of consumer lending, including the different types of consumer loan applications, the 5 Cs of credit and the tools associated with them, credit bureaus and their reports, and how to communicate loan decisions. After completing this course, the learner will understand:
- How to handle information in a way that ensures confidentiality.
- How credit scoring works.
- The credit unions consumer lending culture.
This course will introduce the learner to the extensive procedures involved in consumer lending. The learner will become familiar with the application process and documentation, home equity loan documentation, and liens on collateral, in addition to many other aspects. After completing this course, the learner will understand:
- How to clearly quote rates to customers.
- The pre-closing and closing processes.
- How to best communicate loan decisions to customers.
This course will introduce the learner to the various products and practices associated with consumer lending. Some of these products include secured and unsecured loans, mortgages, non-real estate secured credit products, and small business loans. After completing this course, the learner will understand:
- How to differentiate between the different types of collateral.
- The features that are available to consumer credit products.
- Which unsecured credit products are available to borrowers.
This course will emphasize the importance of communication for branch managers. The course will familiarize the learner with using interpersonal skills to enhance face-to-face communication. After completing this course, the learner will be able to:
- Establish rapport and communicate more adeptly.
- Understand the 12 aspects of relationships so as to evaluate and influence them effectively.
- Use interpersonal communication skills appropriately.
This course will familiarize the learner with the proper procedures for identifying members when processing transactions. The course will emphasize the importance of protecting members and the credit union and its assets by preventing identity theft and other types of fraud. After completing this course, the learner will be able to:
- Appropriately and thoroughly identify members.
- Examine signatures and properly use signature cards.
- Differentiate between primary and secondary forms of identification.