Seat Time: 2.75hrs - Desc:
This course will familiarize the learner with instances of workplace violence and how to understand, avoid, and report them. The learner will be given an overview of various types of threats and threatening behaviors. After completing this program, the learner will be able to:
Microsoft Word - Intermediate
01 - Intro
02 - Tracking Changes in a Document
03 - Customizing the Interface
04 - Working with Styles
05 - Tables in Word
06 - Endnotes, Footnotes & Captions
07 - Cover Pages, Headers & Footers
08 - Working with Sections
09 - Headers & Footers
10 - Cover Sheet & Table of Contents
11 - Cover Letters & Mail Merge
12 - Conclusion
Microsoft Word - Basic
01 - Intro to the Word Interface
02 - Working with Templates
03 - Creating a New Blank Document
04 - Formatting a Document
05 - More Formatting Options
06 - Adding Shapes, Clipart & Pictures
07 - Page Layout
08 - Conclusion
Seat Time: 1hrs - Desc:
This course will introduce the learner to whistleblowing and the laws, policies and procedures that relate to whistleblowing and retaliation. The course will define terms associated with whistleblowing and will explain how whistleblowers are protected from retaliation. After completing this course, the learner will understand:
Seat Time: 3.5hrs - Desc:
This course will outline the appropriate uses and purposes of effective email. This course will also present to the learner various terms, jargon, and common email problems. After completing this program, the learner will be able to:
This course will introduce the learner to the USA PATRIOT Act. This course will also detail the Act's impact, including the laws amended by the Act. After completing this course of study, the learner will be able to:
Seat Time: 0.75hrs - Desc:
This course will examine best methods for communicating. The learner will become familiar with the CLEAR system and how to handle difficult or upset customers. After completing this program, the learner will be able to:
Seat Time: 1.25hrs - Desc:
This course will introduce the learner to the concept of managing change within an organization, and the learner will understand the importance of dealing with transitional periods properly. This course will provide the learner with important information regarding how change is received in the workplace, and they will know how to effectively evaluate the change management process at an organization. Upon successful completion of this course, the learner will have a strong understanding of the following: