Name | SKU | Description | Category | Additional data | ||
---|---|---|---|---|---|---|
Commercial Lending Team Products and Services |
Seat Time: 0.75hrs - Desc: This course will provide information about the products and services offered by commercial financial institutions. This course will also detail the purpose and positions within the Credit Department and Marketing Team. After completing this program, the learner will be able to:
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Banking & Financial | ||||
Common Fraud Schemes I |
Seat Time: 2.5hrs - Desc: This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of identity theft, phishing and vishing, impersonators, kiting, embezzlement, and other types of fraud. Upon completing this course, the learner will be able to:
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Banking & Financial | ||||
Common Fraud Schemes II |
Seat Time: 2hrs - Desc: This course will introduce the learner to common fraud schemes and how thieves profit from preying on vulnerable consumers. The course will provide a comprehensive overview of facets of various types of fraud, such as credit card, ATM, wire, disaster, and more. Upon completing this course, the learner will be able to:
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Banking & Financial | ||||
Communication for Branch Managers |
Seat Time: 2hrs - Desc: This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:
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Banking & Financial | ||||
Communication for Leadership |
Seat Time: 1.75hrs - Desc: This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:
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Professional Skills | ||||
Communication Skills |
Seat Time: 1.25hrs - Desc: This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
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Professional Skills | ||||
Communication Strategies |
Seat Time: 1.5hrs - Desc: This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:
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Professional Skills | ||||
Community Reinvestment Act |
Seat Time: 0.75hrs - Desc: This course will introduce the learner to the Community Reinvestment Act (CRA) by detailing the requirements of the Act. The learner will also understand the requirements of Regulation G and the necessity of record retention and performance tests. After completing this program, the learner will be able to:
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Compliance & Regulatory |