On The Front Lines.
Whether you call them Tellers, CSRs or PBRs, they’re the heart of your retail operation. Your tellers represent your bank. Be sure they are professional and prepared. Without excellence on the teller line, no branch can maximize its financial success.
What’s The Class Like?
Achieving Teller Excellence is a comprehensive program that teaches the knowledge, skills and attitude that make tellers successful. Achieving Teller Excellence will prepare your tellers to interact well with customers, to complete processing and settlement transactions quickly and correctly, and to follow compliance and security procedures that protect the bank, your employees and your customers.
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For a full demonstration of Achieving Teller Excellence contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What About the Bank’s Systems? What About the Bank’s Products?
Achieving Teller Excellence is fully customizable. Our modular approach, combined with our experience with bank systems, products and services, allows us to quickly and efficiently create training specifically tailored to what your people need to know.
To learn more about course customization click here. Or call, toll free, 888-433-2666.
Minimize Training Time
Achieving Teller Excellence allows you to train your tellers one at a time or in groups, and it minimizes the training time needed to get your new tellers on the floor. Tellers can take the training at any location, so there is no need for travel.
In addition, Achieving Teller Excellence allows you to provide training to experienced tellers as an on-the-job refresher of knowledge and skills.
How Is It Deployed?
Achieving Teller Excellence can be deployed as eLearning, Blended or Classroom Training. We give you the ability to teach it in all three formats.
Administration and recordkeeping is easy through Learning Link®, Edcomm’s own Learning Management System (LMS), or through any third-party LMS.
What Are The Benefits?
- Confident, professional tellers who communicate well with customers.
- Enhanced accuracy and efficiency of transactions processing.
- Reduction of compliance risk.
- Improved cross-selling.
- Increased customer retention.
To begin reaping the benefits of Achieving Teller Excellence in your workplace contact a representative by clicking here. Or call, toll free, 888-433-2666.
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I have had training before and it is always general and vague. Achieving Teller Excellence covered the specific duties of my job, and the examples and exercises used our bank’s system. I feel like I really learned something useful. This class is well worth the effort.
K. C.
Teller
Commerce Bank
