Seat Time: 1.25hrs - Desc:
This course will discuss the art of negotiation. The learner will be able to understand negotiation processes, terms, and types. After completing this program, the learner will be able to:
- Develop his/her own style of negotiation.
- Differentiate between types of negotiation.
- Use the art of negotiation to achieve goals.
Seat Time: 1.5hrs - Desc:
This course will introduce and define anger to the learner. The course will familiarize the learner how to manage anger and how anger affects thinking. Upon successful completion of this course, the learner will have a solid understanding of the following:
- How to communicate better.
- How to taking control.
- The different types of behavior.
Seat Time: 1.25hrs - Desc:
This course will introduce the learner to the benefits that branding offers to customers. Additionally, the learner will become familiar with the versatility of an effective brand and how companies can improve their existing products through branding. Upon successful completion of this course, the learner will have a strong understanding of the following:
- Effective brands and graphics.
- Customer-oriented brand awareness.
- Dispensing the brand.
Seat Time: 1hrs - Desc:
This course will address correspondence and reporting needs and requirements with project management. This course will also address unprofessional behavior and other actions to avoid. After completing this program, the learner will be able to:
- Act professionally in correspondence and other means of communication.
- Use one of four types of reporting in any type of correspondence.
Seat Time: 1.75hrs - Desc:
This course will discuss how to communicate, particularly from the point of view of leaders. The leader will examine how to present information using clear and precise language, feedback skills, and a friendly tone. After completing this program, the learner will be able to:
- Concisely and efficiently present organized information.
- Ask questions appropriately, and listen to the answers.
- Plan meetings and address rumors in the workplace.
Seat Time: 1.25hrs - Desc:
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing. The learner will examine probing strategies and telephone standards. After completing this program, the learner will be able to:
- Implement listening and phrasing skills using the LISTEN model.
- Communicate messages effectively and comprehensively.
- Delineate probing strategies in order to find out what customers are thinking and feeling.
Seat Time: 1.5hrs - Desc:
This course will provide an overview of the CLEAR technique and effective communication strategies. The learner will be exposed to situations involving problem customers and unreasonable customers. After completing this program, the learner will be able to:
- Resolve bank issues by remembering the SERVICE technique.
- Effectively listen and respond to customer complaints.
- Find solutions by utilizing the CLEAR system.
Seat Time: 2hrs - Desc:
This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:
- Identify and address problems in order to focus on the bigger picture.
- Differentiate between viewpoints, problems, and challenges when determining problem ownership.